In a recession, people want to make the most of what they got, so they seek to repair more than replace their possessions. You can see that trend in people holding on to their cars for longer periods of time, buying clothing with classic lines and better longevity, and lining up at shoe and [...]

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It used to be that only certain professions and businesses had to really listen closely with empathy to their client’s needs. Retail businesses in more prosperous times weren’t in the business of playing counselor, coach, or advocate. That’s all changed as consumers around the country are struggling with a bad economy, causing them to [...]

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